{"id":3631,"date":"2023-11-28T11:07:15","date_gmt":"2023-11-28T11:07:15","guid":{"rendered":"https:\/\/mirvasoinio.com\/?page_id=3631"},"modified":"2023-11-28T18:23:21","modified_gmt":"2023-11-28T18:23:21","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/mirvasoinio.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

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Terms and conditions<\/h1><\/div><\/div><\/div>

Terms and conditions<\/h1><\/div><\/div><\/div>
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TERMS AND CONDITIONS<\/strong><\/p>\n

Company Galleria Oivalluksia Y-1983895-4 sells art and products to Finland and the EU area. We reserve the right to change delivery terms and prices. Product prices include value-added tax.
\nContact Information for the online shop:
\nEmail: mirva(at)mirvasoinio.com
\nPhone: +358 40 180 3595
\nMailing Address: Toivonkuja 1 A 28, 33900 Tampere<\/p>\n

ORDERING<\/strong>
\nProducts can be selected on the website and added to the shopping cart. Orders are placed by paying for the contents of the shopping cart using the online store checkout. By placing an order, you accept these delivery terms, product prices, and shipping costs. If an email address is provided at the time of ordering, an order confirmation will be sent via email. The order confirmation will specify the ordered products and their prices.<\/p>\n

PAYMENT TERMS<\/strong>
\nPayment Service Provider:
\nThe payment intermediary and service provider is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and financial institutions. Paytrail Oyj will appear as the recipient of the payment on bank statements or credit card bills and will transfer the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, please contact the product supplier in the first instance.<\/p>\n

Paytrail Oyj, Business ID: 2122839-7
\nInnova 2
\nLutakonaukio 7
\n40100 Jyv\u00e4skyl\u00e4
\npaytrail.com\/kuluttaja\/tietoa-maksamisesta<\/p>\n

PAYMENT METHODS<\/strong>
\nBank Payments:
\nNordea, Osuuspankki, Danske Bank, S\u00e4\u00e4st\u00f6pankki, Oma S\u00e4\u00e4st\u00f6pankki, POP Pankki, Aktia, Handelsbanken, \u00c5landsbanken, and S-Pankki.
\nCard Payments:
\nVisa and MasterCard.<\/p>\n

DELIVERY METHOD<\/strong>
\nWe deliver orders using available and mentioned delivery methods on our website. Posti is usually the courier, but other companies might be used on a case-by-case basis. Shipping costs are determined by the chosen delivery method, possible additional services, order weight, and size. You can see the shipping costs in the online store checkout before finalizing the order. If a product is lost or damaged during delivery, please report it immediately but within 14 days to the online store. Damaged packages upon delivery should be promptly reported to the responsible delivery company.<\/p>\n

DELIVERY TIME<\/strong>
\nOur typical delivery times within the EU range from 2 to 14 days depending on the product, order, and delivery method. For products in stock, the delivery time is usually 3-5 business days. If the products to be delivered are custom-made, the delivery time is typically 1-3 weeks.<\/p>\n

RETURN POLICY<\/strong>
\nProducts purchased from our online store have a 14-day return policy. Returned products must be in their original packaging, unused, and in perfect saleable condition. Returned products must be well-packaged for return shipment to avoid damage. If a product is damaged during return, the responsibility shifts to the customer.<\/p>\n

Please note that merely returning the goods or not picking up the product without prior notice does not fall under the return policy. The obligation to notify is fulfilled by agreeing on the return with us via email. If the transaction is canceled, the product must be returned promptly (or within 14 days) in writing to our return address below after agreeing upon the return. The returner may need to provide evidence, such as a return receipt, that the goods were returned within the specified time. The returner is responsible for the costs associated with the return, and these costs will not be reimbursed.<\/p>\n

RETURN INSTRUCTIONS<\/strong>
\nBefore returning the product, please contact us at mirva@mirvasoinio.com<\/a> for verification of the return policy and instructions. When returning the delivered order, include your name and contact information.<\/p>\n

Return Address:
\nGalleria Oivalluksia
\nToivonkuja 1 A 28
\n33900 Tampere
\nFinland<\/p>\n

REFUND FOR RETURNED PRODUCT<\/strong>
\nWe will refund the purchase price of the returned product once it has been checked and meets the aforementioned return conditions. The refund will be made to the payment method used for the order.<\/p>\n

CONTACT US<\/strong>
\nWe are here to assist with any questions regarding your order. Please contact us via email or phone:<\/p>\n

mirva(at)mirvasoinio.com
\n+358 40 180 3595<\/p>\n

LIMITATION OF LIABILITY<\/strong>
\nMirva Soinio Art \u2013 Galleria Oivalluksia is not responsible for any direct or indirect damage related to the order, delivery, or product unless a mandatory provision in consumer protection law or other mandatory legislation has specified otherwise concerning that damage.<\/p>\n

DISPUTES<\/strong>
\nWe aim to resolve any disputes regarding your order primarily by mutual agreement, so please contact us first to resolve any issues.<\/p>\n

If a disagreement related to the purchase agreement cannot be resolved through negotiations between the parties, the consumer can bring the matter to be resolved by the Consumer Disputes Board (www.kuluttajariita.fi<\/a>). Before referring the matter to the Consumer Disputes Board, the consumer should contact the consumer advisory services of magistrates (www.kuluttajaneuvonta.fi<\/a>).<\/p>\n

PRIVACY POLICY<\/strong>
\nData Controller: Galleria Oivalluksia
\nGalleria Oivalluksia
\nToivonkuja 1 A 28, 33900 Tampere
\nRegistry Name: Galleria Oivalluksia Customer Register
\nPurpose of the Registry: Managing customer relationships
\nInformation Contained in the Registry: Person’s first and last name, address, postal code, city, email address, phone number, password, and other necessary information for order and newsletter delivery.
\nSources of Information: Customer inputs the data themselves
\nContact Person for Registry Matters: Galleria Oivalluksia \/ Mirva Soinio Art \/ Mirva Soinio
\nPhone: +358 40 180 3595
\nEmail: mirva(at)mirvasoinio.com
\nRegistry data is not disclosed to third parties. The data is stored on a server accessible only to the person handling registry matters. The data is protected by a username and password.<\/p>\n

\n

Best Regards,<\/p>\n

Mirva Soinio
\n040-1803595
\nGalleria Oivalluksia
\nmirvasoinio.com<\/p>\n<\/div>

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